After-the-Sale Support: From Order Details to Delivery Day

Buying Amish furniture is different from buying mass-produced furniture. Most pieces are built to order, with choices that shape the final look, fit, and function. That’s why our job doesn’t end when you request a quote or place an order—it continues until your furniture is delivered and you’re satisfied with the result.

We’re Amish Crafted Furniture—an online-only store based in the heart of Ohio’s Amish community. We’ve built long-standing relationships with Amish workshops across Ohio and Indiana, and our owner, Rick Hencye, has been helping customers place orders since 2000 by working closely with our builders.

When we talk about after-the-sale support, we mean being with you from order to delivery—coordinating directly with the builders and helping resolve any issues along the way.

Our service model is rooted in proximity and relationships. We’re located near the builders we have partner with, which makes communication easier. That strong communication helps details and standards stay consistent throughout all of our orders.

That local connection matters because Amish furniture is often built in small shops with specialized roles. We’ve worked alongside the people involved in each of these steps, including teams who can build from your drawings, photos, or ideas.

In practical terms, we aren’t just listing furniture online, but we are also coordinating a made-to-order process with real builders and real finishing shops.

Strong after-sale support starts with getting the order right. We sell customizable solid-wood furniture, and we can source a wide range of hardwood species. We also offer Ohio-certified stains, with more colors available than what you’ll see online.

For many customers, that level of choice raises questions:

• Which wood makes sense for daily use?
• How will a stain look in my lighting?
• What size works best in my room?
• Can I match an existing piece?

At Amish Crafted Furniture we address this by inviting you to reach out if you don’t see exactly what you want. We’d rather help you design and build the right piece than force a “close enough” purchase.

The goal is simple, reduce uncertainty now so you don’t have issues later.

Many items on our website function like standard orders in the sense that the design is established and you select options (wood, stain, size variants, etc.). These are still commonly handcrafted and finished for each customer’s order, which affects lead times and the kind of support required throughout the build. Our policies explain that products are handcrafted and finished specifically for each customer’s order, with some items requiring a 6–12 week production time plus deliver.

After you place an order (or request a quote where applicable), our role becomes coordinating and confirming:

• The exact item configuration
• The selected wood species and finish
• Any size or feature selections tied to the listing
• Delivery details and constraints

This is the part many shoppers never see. You’ll get clarity and updates when the builder receives complete information that prevents errors and rework.

Custom work is where our support becomes especially important. We can build more furniture than what we currently showcase online and will work with you to design and build an heirloom-quality piece if it isn’t listed using our custom quote process.

On our Custom Order Furniture form, we ask you to provide the information builders need to create an accurate quote and build plan, including:

• Furniture description
• Wood type
• Finish color
• Zip code (for shipping planning)
• Example picture(s) uploads (up to large file sizes)

This structure does two things: It helps you describe what you want in a way the shop can execute, and it creates a documented reference point that can be used during production and finishing. We also encourage you to specify dimensions, description, and stain color so we can return a quote that reflects real build requirements.

Helping you clarify details early, confirming what the builder will do, and ensuring the finished piece aligns with the documented request is a major part of our after-sale support.

Once your order details are finalized, the next step is transferring the specifications to the Amish shop that will build the piece.

While our website doesn’t spell out every internal handoff step, it does describe how closely we collaborate with Amish builders. This matters because Amish shops often operate differently than large factories.

For you, this is what service feels like:

• Confirmations on wood and stain
• Guidance if an option needs adjustment for strength, proportion, or availability
• A realistic timeline expectation (especially for made-to-order builds)

For the builder, it means:

• A clear description of what’s being built
• Correct dimensions and design notes
• Finish instructions sent to the finishing stage

This coordination is the bridge between what you are expecting and what you will receive.

We work with expert finishers who apply Ohio-certified stains to enhance the natural beauty of wood species like cherry, walnut, oak, and maple. The stain you choose will add depth and character to your furniture.

Because finishing is one of the most visible parts of custom furniture, after-sale support here often includes:

• Confirming stain names or reference codes
• Helping you think through sheen and overall look
• Ensuring the finish direction follows what was selected or documented in the order

Due to the nature of hand work and color variation, some differences in color, size, and finish may occur. Photos and descriptions are guides rather than exact replicas.

That transparency is part of supporting you and setting the correct expectations before delivery.

Shipping is not treated like a standard boxed parcel. Amish furniture is typically not boxed and shipped like conventional FedEx/UPS freight. Instead, it is often individually blanket-wrapped to protect the wood from scratches, nicks, and dents.

In-home setup options for larger orders: larger items like bedroom suites can be eligible for in-home setup and delivery for an additional charge.

Delivery scheduling and signature process: delivery professionals contact you to schedule a 2–4 hour delivery window (with some restrictions) and you may be asked to sign for products when shipped by our own shippers.

Shipping cost transparency:

• Orders under $1,000: $289
• $1,000–$2,000: $329
• $2,000–$3,500: $459
• $3,500 and up: $549

We offer flexibility in delivery methods depending on what applies to you (curbside, traditional shipping, or common carrier), and will notify you if the delivery status changes.

For custom orders specifically, shipping may be billed separately, with detailed shipping costs explained in custom orders or arranged after the order is placed.

After-sale support is most important when the unexpected happens.

Return and replacement boundaries: We do not accept returns unless merchandise is damaged or the item shipped is incorrect. In those cases the item will be removed and replaced with the correct item.

What to do if your furniture is damaged:

• Items are insured by shipping companies
• You are responsible for filing a claim with the shipper for shipping damage
• In certain cases, we will help you file proper claims

For shipments handled by our own shippers: Products that are damaged during shipping, should be marked as damaged. The item will then be re-packed, forwarded back, and you will receive a replacement with no extra charge.

For smaller items shipped by common carriers: Damaged in-stock and small items that are insured must be notified to us. We will provide claim assistance on your behalf if the item was shipped by UPS/FedEx.

Clarification on what you should do, what documentation matters, and when we will step in to help move the claim forward is our goal.

We frame many purchases as the start of a long relationship. Here at Amish Crafted Furniture we want to help customers create exact pieces to be showcased as heirloom furniture for generations.

In practice, that ongoing support often looks like:

• Ordering additional matching pieces later (with stain-matching guidance)
• Adjusting dimensions or details for a second room
• Planning whole-room sets over time rather than all at once
• Using previous notes and communication records to keep decisions consistent

For us, support after-the-sale means you’re not on your own once you place an order. We help you choose the right options, confirm every detail with the Amish builders, and stay involved until you have received your final piece. If you want furniture that’s made specifically for your home, we’re here to make the process simple, accurate, and worth the wait.